- Standardised cargo claims handling trainings for all modes of transit for you to handle transport claims more efficiently. We help you to implement robust and efficient processes for the handling of such claims and subsequent recovery actions
- We provide assistance in complex or major Claims scenarios, requiring the coordination of various parties, carriers, forwarders, terminals, insurers, surveyors or brokers – we provide guidance on what to do in the event of a critical claims? Our focus is to provide you with additional expertise and resources to take the right measures straight after the event in order to mitigate risks
- We offer to train your staff on how to better assess cargo claims situations and to identify possible large-scale loss impacts, we train claims teams, risk managers on what do I do first as the person responsible, and what comes next?
- Having a bad press is never good, we therefore analyse together with your experts also questions that may not be first on your mind when cargo was damaged in your custody care and control, such as public relations work or mitigation of reputational risks
- We help you understand and read transport documents correctly. We offer individual documents of various origins to be explained and discussed using actual examples, e.g. Bills of lading, CMR waybills, Seawaybills, Airwaybill and other transport documents frequently used
- We advise you on the individual roles of the parties under carriage of goods contracts, insurance contracts or the different capacities carriers, forwarders and NVOCC’s can contract in and what to consider when protecting cargo or liability policy books and interests
- We explain international transport conventions, how do they come into existence, which conventions are particularly relevant to the global transportation of goods. What is the difference to standard trading conditions vs. conventions and what are the limits of liability to carriers and are the recovery options for cargo insurers?
- We explain the main features of goods in transit (logistics liability) and cargo insurance and its role in the event of a cargo claim
- Legal proceedings and arbitration are common practice in logistics. It is important to avoid costly and long-lasting proceedings who put pressure on the commercial relationship between all parties, cargo owner, carrier, freight forwarder and insurer. To know how to deal with them to effectively resolve disputes is an important part of logistics risk management. We train you on how to mitigate the litigation risks and if needed on how to decide when and where do I need a lawyer to avoid unnecessary costs - nationally as well as internationally